Basingstoke Comic Con acknowledge the significant issues that occurred during our previous event and sincerely apologise for the disappointment and frustration experienced by our attendees. We have taken your feedback seriously and are committed to making substantial improvements for our upcoming event.
We understand the frustration regarding delayed refunds from our previous event. Due to charge back requests involving our payment processor and legal obligations, the process has taken longer than anticipated. We appreciate your patience and understanding.
We’d like to take this opportunity to thank everyone who has sent positive messages of support and those spurring us on to put on another, much improved event. We’re not giving up and whilst scepticism by some is expected and understood, our commitment to putting on a Comic Con you all deserve is stronger than ever before.
We’re excited to announce that our next event will be held at Newbury Racecourse on 13/14th Sept 2025, a venue specifically designed to handle large-scale events. This change addresses many of the concerns raised:
Our team is committed to delivering an exceptional experience at Newbury Racecourse. We’re implementing rigorous planning and quality control measures to ensure we meet and exceed your expectations.
We value your trust and support as we work to rebuild confidence in our events. We look forward to welcoming you to a new and improved Comic Con experience. Stay tuned for more event details in the coming weeks.