Basingstoke Comic Con

Basingstoke Comic Con Statement, 19 September 2024

Basingstoke Comic Con acknowledge the significant issues that occurred during our previous event and sincerely apologise for the disappointment and frustration experienced by our attendees. We have taken your feedback seriously and are committed to making substantial improvements for our upcoming event.

Refund Update

We understand the frustration regarding delayed refunds from our previous event. Due to charge back requests involving our payment processor and legal obligations, the process has taken longer than anticipated.  We appreciate your patience and understanding.

Looking Forward

We’d like to take this opportunity to thank everyone who has sent positive messages of support and those spurring us on to put on another, much improved event. We’re not giving up and whilst scepticism by some is expected and understood, our commitment to putting on a Comic Con you all deserve is stronger than ever before.

New Venue: Newbury Racecourse – 13/14 Sept 2025

We’re excited to announce that our next event will be held at Newbury Racecourse on 13/14^th Sept 2025, a venue specifically designed to handle large-scale events. This change addresses many of the concerns raised:

• Improved Capacity Management: The spacious grounds allow for better crowd control and has the technology for us to communicate in a much-improved way via screens dotted around the venue.
• Enhanced Accessibility: The venue is fully accessible, with ample facilities for attendees with disabilities including accessible parking, toilet facilities and lifts.
• Professional Event Infrastructure: Built-in amenities include proper air conditioning, adequate toilet facilities, and designated areas for various activities.
• Getting to the event: Newbury Racecourse is ideally located in Berkshire and easily accessed by road, rail and air. There’s plenty of parking too!

Addressing Previous Issues

1. Entrance: We’re revisiting our entrance pack collection system to improve the speed of check-in. The event has the space and setup to make checking in painless and fast.
2. Queue Management: We’re implementing a new queue system to reduce wait times, enhance communication, and improve the overall experience.
3. Staffing: We still believe that people working our event should be paid and as such we will be partnering with a professional event staffing agency to ensure adequate and well-trained personnel.
4. Schedule Planning: We are reviewing our ticket offers and scheduling to ensure what we are offering is achievable within the event
5. Communication: We’re establishing a real-time update system for attendees via on-site screens.

Our team is committed to delivering an exceptional experience at Newbury Racecourse. We’re implementing rigorous planning and quality control measures to ensure we meet and exceed your expectations.

We value your trust and support as we work to rebuild confidence in our events. We look forward to welcoming you to a new and improved Comic Con experience. Stay tuned for more event details in the coming weeks.